In what ways can companies create a sense of healthy competition among customer service employees to strive for the title of CX-Hero of the Month, while still promoting teamwork and collaboration within the team?

Companies can create healthy competition among customer service employees by setting clear goals and metrics for performance, such as response time or customer satisfaction scores. They can also recognize and reward top performers with incentives like bonuses or extra time off. To promote teamwork and collaboration, companies can encourage employees to share best practices and support each other in reaching their goals. Regular team meetings or workshops can also be organized to foster a sense of unity and cooperation among the team members.