How can CX ambassadors effectively balance the use of AI and chatbots for automated customer feedback collection with maintaining the human touch and personalized interactions that customers value in today's digital age?

CX ambassadors can effectively balance the use of AI and chatbots for automated customer feedback collection by understanding the limitations of technology and leveraging it to enhance, not replace, human interactions. They can personalize automated interactions by using customer data to tailor responses and create a more human-like experience. Additionally, CX ambassadors can ensure that there are clear channels for customers to escalate to a human representative if needed, maintaining the human touch in customer interactions. Ultimately, by continuously monitoring and optimizing the use of AI and chatbots, CX ambassadors can strike a balance between efficiency and personalization in customer feedback collection.