How can companies create a feedback loop within their onboarding processes to continuously gather customer input and make iterative improvements to enhance the overall customer experience journey?

Companies can create a feedback loop within their onboarding processes by implementing surveys or feedback forms at key touchpoints throughout the customer journey. This allows them to gather customer input on their experience and identify areas for improvement. By regularly reviewing this feedback and making iterative improvements based on the insights received, companies can enhance the overall customer experience journey. Additionally, using tools like customer feedback management platforms can help streamline the process of collecting, analyzing, and acting on customer feedback in a timely manner.