How can organizations create a customer-centric culture that motivates employees to consistently exceed customer expectations and drive long-term loyalty?

Organizations can create a customer-centric culture by clearly communicating the importance of customer satisfaction to all employees and aligning incentives and rewards with customer-centric behaviors. Providing ongoing training and development opportunities that emphasize the value of exceeding customer expectations can also help motivate employees. Encouraging a collaborative and supportive work environment where employees feel empowered to take initiative and make decisions that benefit customers can further drive long-term loyalty. Additionally, soliciting and acting on feedback from both customers and employees can help identify areas for improvement and reinforce the organization's commitment to customer satisfaction.