How can companies create a culture of customer-centricity that goes beyond the onboarding process and becomes ingrained in the company's DNA, ultimately leading to long-term success and customer loyalty?

Companies can create a culture of customer-centricity by fostering a deep understanding of customer needs and preferences across all levels of the organization. This can be achieved through regular customer feedback, data analysis, and training programs. By aligning all departments towards a common goal of delivering exceptional customer experiences, companies can ensure that customer-centricity becomes a core value ingrained in the company's DNA. This commitment to putting the customer first will lead to long-term success and customer loyalty as it becomes a part of the company's identity and drives decision-making at every level.