How do you ensure consistency in customer service across different social media platforms, such as Instagram and Twitter, to meet and exceed customer expectations for CX in your organization?

To ensure consistency in customer service across different social media platforms, we establish clear guidelines and protocols for responding to customer inquiries and feedback. We also provide training to our customer service representatives on how to effectively engage with customers on each platform. Additionally, we monitor and track customer interactions on social media to identify areas for improvement and ensure a high level of service. By regularly reviewing and analyzing customer feedback, we are able to continuously adapt and improve our customer service strategies to meet and exceed customer expectations for CX in our organization.