How can organizations effectively communicate the importance of customer-centric values during the onboarding process to ensure that new hires fully understand and embrace these values in their day-to-day work?

Organizations can effectively communicate the importance of customer-centric values during the onboarding process by incorporating these values into the company's mission and values statement. They can also provide specific examples and case studies that demonstrate the impact of customer-centricity on the organization's success. Additionally, interactive training sessions and workshops can be held to help new hires understand how to apply these values in their day-to-day work. Lastly, assigning mentors or buddies who exemplify customer-centric values can provide new hires with real-life role models to learn from and emulate.