How can organizations ensure that their customer-centric values are effectively communicated and reinforced throughout the entire employee lifecycle, beyond just the onboarding process, to ultimately impact overall employee satisfaction and retention rates?

Organizations can ensure their customer-centric values are effectively communicated and reinforced throughout the entire employee lifecycle by incorporating these values into all aspects of training, performance evaluations, and company culture. This can be achieved by consistently highlighting the importance of customer satisfaction in all communications and decision-making processes. Additionally, providing ongoing training and development opportunities that focus on customer service can help employees understand and embody these values. By creating a work environment that prioritizes customer-centric values and consistently reinforces them, organizations can positively impact overall employee satisfaction and retention rates.