In addition to tracking response time and customer satisfaction ratings, how can companies ensure that their remote employees are effectively building long-term relationships with customers to drive loyalty and repeat business?

A: Companies can ensure remote employees are effectively building long-term relationships with customers by providing ongoing training and coaching on relationship-building skills, encouraging regular communication and personalized interactions with customers, leveraging technology tools for relationship management and tracking customer feedback and preferences to tailor interactions accordingly. Additionally, establishing clear goals and metrics for relationship-building efforts, fostering a culture of customer-centricity within the organization, and recognizing and rewarding employees for their efforts in cultivating customer loyalty can also help drive repeat business.