How can companies effectively balance the need for transparency and open communication in cross-functional collaboration with the potential challenges of information overload and decision-making delays in CX-related roles?

Companies can effectively balance the need for transparency and open communication in cross-functional collaboration by establishing clear communication channels and protocols. This includes setting expectations for sharing information, utilizing collaboration tools, and providing regular updates. To address potential challenges of information overload and decision-making delays, companies can prioritize information that is relevant and actionable, streamline communication processes, and empower teams to make timely decisions within their areas of expertise. Additionally, implementing technology solutions such as automation and data analytics can help streamline information flow and support faster decision-making in CX-related roles.