How can employees effectively balance utilizing technology to enhance their customer service skills while still maintaining a personalized and human connection with customers?

Employees can effectively balance utilizing technology by using it as a tool to streamline processes, gather data, and provide quick responses to customer inquiries. However, they should also prioritize building relationships with customers through personalized interactions, active listening, and empathy. By combining the efficiency of technology with the warmth of human connection, employees can create a seamless and memorable customer service experience that meets the needs of modern consumers.