How can organizations ensure that the use of technology in the onboarding process does not overshadow the personal touch and connection needed to fully integrate new employees into the company's customer experience goals and culture?

Organizations can ensure that the use of technology in the onboarding process does not overshadow the personal touch by incorporating a combination of both technology and human interaction. This could include using technology for administrative tasks and training modules, while also providing opportunities for new employees to interact with their colleagues and managers in person. Additionally, assigning a mentor or buddy to new employees can help provide a personal connection and support throughout the onboarding process. Regular check-ins and feedback sessions can also help ensure that new employees feel supported and integrated into the company's culture and goals.