How can CX ambassadors ensure they are striking the right balance between using technology to streamline processes and providing genuine, personalized interactions to create a memorable customer experience?

CX ambassadors can strike the right balance by leveraging technology to streamline routine processes and free up time for more personalized interactions. They should use data analytics to understand customer preferences and tailor interactions accordingly. Training and empowering employees to use technology effectively while still delivering genuine, human connections is crucial. Regularly soliciting feedback from customers and adjusting strategies based on their input can also help ensure a memorable customer experience.