How can companies strike a balance between utilizing innovative technology to streamline processes and maintaining a personal touch in customer interactions during the onboarding phase?

Companies can strike a balance by incorporating innovative technology to automate repetitive tasks and streamline processes, allowing more time for personalized interactions with customers. They can use data analytics to understand customer preferences and tailor their onboarding experience accordingly, creating a more personalized touch. Additionally, companies can utilize chatbots and self-service options for basic inquiries, freeing up employees to focus on building relationships with customers during the onboarding phase. Overall, integrating technology strategically can enhance efficiency while still maintaining a personal touch in customer interactions.