How can CX ambassadors balance the use of technology and personal touch in their communication strategies to effectively connect with customers in a digital age?

CX ambassadors can balance the use of technology and personal touch by leveraging automation tools for efficiency while still incorporating personalized messages and human interaction. They can use data analytics to understand customer preferences and tailor communication accordingly, while also making an effort to engage with customers on a more personal level through phone calls, video chats, or handwritten notes. By combining technology with a human touch, CX ambassadors can create a seamless and meaningful customer experience that resonates with customers in a digital age.