How can companies measure the impact and effectiveness of their CX ambassador program in enhancing customer satisfaction and loyalty?

Companies can measure the impact and effectiveness of their CX ambassador program by tracking key metrics such as customer satisfaction scores, Net Promoter Score (NPS), and customer retention rates. They can also gather feedback directly from customers who have interacted with CX ambassadors to understand their experience and perception. Additionally, conducting regular surveys, focus groups, and interviews with customers can provide valuable insights into the program's impact on enhancing satisfaction and loyalty. Lastly, analyzing sales data and customer behavior patterns before and after implementing the program can help determine its effectiveness in driving customer loyalty.