How can CX Ambassadors effectively balance the use of technology with maintaining a personal touch in customer interactions to ensure a human connection is still present in today's digital age?

CX Ambassadors can effectively balance the use of technology by leveraging tools like chatbots and AI for routine inquiries, allowing them more time to focus on building personal connections with customers. They can also utilize personalized messaging and tailored recommendations based on customer data to show they understand and care about individual needs. Additionally, CX Ambassadors can incorporate video calls or personalized video messages to add a human touch to interactions, making customers feel valued and heard in today's digital age. Ultimately, by combining the efficiency of technology with authentic, empathetic communication, CX Ambassadors can ensure a human connection remains at the core of customer interactions.