How can businesses ensure that their use of cutting-edge technology enhances rather than detracts from the personal touch in customer interactions, ultimately leading to a more memorable and customer-centric experience?

Businesses can ensure that their use of cutting-edge technology enhances the personal touch in customer interactions by integrating technology in a way that complements and supports human interaction rather than replacing it entirely. This can be achieved by using technology to streamline processes and gather customer data to personalize interactions, while still maintaining a human touch in customer service. Additionally, businesses can train their employees to effectively use technology to enhance customer interactions and provide a seamless, personalized experience. By combining the efficiency of technology with the personal touch of human interaction, businesses can create a memorable and customer-centric experience that sets them apart from competitors.