How can companies ensure that the implementation of technology to measure employee embodiment of customer-oriented values does not compromise the personal touch and genuine connection that customers expect in their interactions with employees?

Companies can ensure that the implementation of technology to measure employee embodiment of customer-oriented values does not compromise the personal touch and genuine connection by providing training to employees on how to use the technology in a way that enhances, rather than replaces, their interpersonal skills. They can also set clear guidelines for when and how the technology should be used, ensuring that it complements, rather than detracts from, the customer experience. Additionally, companies can regularly collect feedback from customers to ensure that the technology is not negatively impacting their interactions with employees and make adjustments as needed to maintain the personal touch and genuine connection that customers expect.