How can companies effectively balance the incorporation of new emerging technologies in their customer experience strategies while still maintaining a human touch and personal connection with their customers?

Companies can effectively balance the incorporation of new emerging technologies in their customer experience strategies by prioritizing personalization and customization in their interactions with customers. This can be achieved through the use of data analytics and AI to understand customer preferences and deliver tailored experiences. Additionally, companies should invest in training their employees to effectively use technology to enhance, rather than replace, the human touch in customer interactions. Finally, regular feedback from customers can help companies fine-tune their approach and ensure that the technology enhances rather than detracts from the overall customer experience.