How can companies strike a balance between utilizing technology to streamline their onboarding processes and ensuring that the human touch remains a key component in creating a memorable customer experience?

Companies can strike a balance by integrating technology to automate administrative tasks and speed up the onboarding process, while still providing personalized interactions and human support when needed. They can use technology for tasks like paperwork, training modules, and progress tracking, allowing employees to focus on building relationships and providing exceptional customer service. By combining the efficiency of technology with the empathy and personal touch of human interaction, companies can create a seamless onboarding experience that is both efficient and memorable for customers.