How can companies effectively balance utilizing technology to enhance the candidate experience in customer service roles while still maintaining a human touch in the hiring process?

Companies can effectively balance utilizing technology to enhance the candidate experience in customer service roles by incorporating automated systems for initial screenings and scheduling, allowing recruiters to focus on building relationships with candidates. They can also use AI-powered tools to personalize communication and provide timely feedback to candidates. However, it is crucial for companies to ensure that human interaction is not completely replaced by technology, as personal connections and empathy play a significant role in the hiring process. Finding the right balance between technology and human touch will help create a positive candidate experience and ultimately lead to better hiring decisions.