How can CX ambassadors effectively balance the use of technology with the human touch in providing exceptional customer experiences?

CX ambassadors can effectively balance the use of technology with the human touch by utilizing technology to streamline processes and gather data, while also prioritizing personal interactions to build relationships and show empathy. They can leverage tools like chatbots and AI for efficiency, but should always be ready to step in personally when necessary to address complex issues or provide a personalized touch. By understanding when to use technology and when to rely on human interaction, CX ambassadors can create a seamless and impactful customer experience that combines the best of both worlds.