How can a CX ambassador effectively balance using technology to enhance customer experiences while still maintaining a human touch in their interactions with customers in today's digital age?

A CX ambassador can effectively balance using technology by leveraging automation and data analytics to personalize customer interactions and improve efficiency. They can also utilize technology to gather feedback and insights to better understand customer needs and preferences. However, it is crucial for CX ambassadors to maintain a human touch by actively listening to customers, showing empathy, and providing personalized solutions. By combining technology with human empathy and communication skills, CX ambassadors can create meaningful and memorable experiences for customers in today's digital age.