In what ways can CX ambassadors effectively balance the use of technology with human touch to create a seamless and authentic customer experience, especially in moments of high emotion or stress?

CX ambassadors can effectively balance technology with human touch by using tools like chatbots or AI to handle routine queries, allowing them to focus on more complex or emotional interactions. They can also personalize interactions by using customer data to anticipate needs and preferences, showing empathy and understanding during moments of high emotion or stress. By combining technology with human empathy and communication skills, CX ambassadors can create a seamless and authentic customer experience that leaves a lasting positive impression on customers.