How do CX ambassadors ensure that the use of technology does not compromise the human touch in their interactions with customers, while still providing a seamless and personalized experience?

CX ambassadors ensure that the use of technology does not compromise the human touch in their interactions with customers by maintaining a balance between automated processes and personal interactions. They leverage technology to gather and analyze customer data, allowing them to tailor their interactions and provide personalized experiences. Additionally, CX ambassadors prioritize training and empowering their team members to engage with customers in a genuine and empathetic manner, ensuring that the human touch remains a central part of the customer experience. By combining technology with human touch, CX ambassadors can deliver seamless and personalized experiences that meet the evolving needs of customers.