How can CX ambassadors effectively balance the use of technology like artificial intelligence and chatbots with the human touch needed to build genuine relationships and trust with customers in today's digital age?

CX ambassadors can effectively balance the use of technology like artificial intelligence and chatbots with the human touch by ensuring that automation is used to enhance, not replace, human interaction. They should personalize interactions by leveraging data from technology to create more meaningful connections with customers. It is important for CX ambassadors to actively listen to customer feedback and adjust technology solutions accordingly to meet customer needs and preferences. By combining the efficiency of technology with the empathy and understanding of human interaction, CX ambassadors can build genuine relationships and trust with customers in today's digital age.