How can businesses balance the need for incorporating cutting-edge technology into their customer experience training programs with the importance of maintaining a human touch in their interactions with customers?

Businesses can balance the need for cutting-edge technology in customer experience training programs by integrating technology that enhances rather than replaces human interaction. This can include using AI-powered chatbots for basic inquiries, while reserving complex issues for human representatives. Additionally, businesses can provide ongoing training to employees on how to effectively utilize technology while maintaining a personal touch in customer interactions. Ultimately, businesses should prioritize understanding their customers' preferences and needs to ensure that technology enhances, rather than detracts from, the overall customer experience.