In what ways can companies ensure that their employees maintain a human touch in customer service, even as technology continues to advance and play a larger role in interactions with customers?

Companies can ensure that their employees maintain a human touch in customer service by providing ongoing training and coaching on empathy, active listening, and effective communication skills. Encouraging employees to personalize interactions and show genuine care and concern for customers can also help maintain a human touch. Additionally, fostering a culture that values human connection and prioritizes customer satisfaction over efficiency can help employees prioritize building relationships with customers, even as technology advances.