How can employees strike a balance between utilizing technology to enhance customer service and maintaining a human touch in their interactions with customers?

Employees can strike a balance by using technology to streamline processes and provide efficient service, while also recognizing the importance of personal interactions with customers. They can leverage technology to gather customer data and preferences to personalize interactions, while still making an effort to engage in genuine conversations and show empathy. It is crucial for employees to use technology as a tool to enhance, not replace, the human element of customer service, by being attentive, responsive, and building relationships with customers. Ultimately, finding the right balance between technology and human touch requires employees to be adaptable, empathetic, and customer-centric in their approach.