How can employees strike a balance between utilizing technology to personalize the customer experience and maintaining a human touch in customer interactions?
Employees can strike a balance by using technology to gather customer data and preferences, allowing them to tailor interactions accordingly. They can then use this information to personalize customer experiences while still maintaining a human touch through genuine empathy and active listening. It is important for employees to remember that technology is a tool to enhance, not replace, the human element in customer interactions. Regular training and feedback can help employees effectively navigate between technology and human interaction to create a seamless customer experience.
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