How can companies ensure that their use of technology in the onboarding process does not compromise the personal touch and human connection that is essential for building strong customer relationships?

Companies can ensure that their use of technology in the onboarding process does not compromise the personal touch and human connection by incorporating personalized communication throughout the process. This can include personalized welcome messages, videos, and follow-up emails. Additionally, providing opportunities for face-to-face interactions, such as video calls or in-person meetings, can help maintain a human connection. Companies should also prioritize training their employees to use technology in a way that enhances, rather than replaces, the personal touch in customer interactions.