How can companies ensure that the integration of technology and digital tools in internal CX communication does not compromise the human touch and personal connection between employees and management?

Companies can ensure that the integration of technology and digital tools in internal CX communication does not compromise the human touch and personal connection by prioritizing face-to-face interactions and regular team meetings. They can also encourage open communication and feedback channels to maintain a sense of connection between employees and management. Additionally, providing training and support on how to effectively use technology for communication can help bridge the gap and ensure that the human element is not lost in the digital world. Regular check-ins and team-building activities can also help foster a sense of camaraderie and connection among employees and management.