How can employees effectively balance the use of technology in customer interactions with maintaining a personal touch and human connection with customers?

Employees can effectively balance the use of technology in customer interactions by using it as a tool to enhance efficiency and communication. They should prioritize personalizing interactions by addressing customers by name and showing genuine interest in their needs. Employees can also incorporate elements of empathy and active listening to create a human connection with customers, even when utilizing technology. By finding a balance between technology and personal touch, employees can create a positive and memorable customer experience.