How can companies ensure that their employees strike the right balance between using technology to streamline customer interactions and maintaining a genuine human connection with customers?

Companies can ensure that their employees strike the right balance between technology and human connection by providing comprehensive training on both customer service skills and technology use. Encouraging employees to personalize interactions with customers and actively listen to their needs can help maintain a human touch. Implementing regular feedback mechanisms and monitoring customer satisfaction levels can also help companies gauge the effectiveness of their employees' interactions and make necessary adjustments to strike the right balance. Additionally, fostering a company culture that values empathy, authenticity, and relationship-building can further support employees in maintaining genuine human connections with customers.

Keywords

technology customer interactions human connection training customer satisfaction

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