How can businesses effectively balance the use of technology in monitoring customer interactions with the need for personalized and empathetic customer service?

Businesses can effectively balance the use of technology in monitoring customer interactions by utilizing tools such as CRM systems to track customer data and preferences. They can also implement AI-powered chatbots for quick responses and issue resolution. However, it is crucial to ensure that technology does not hinder personalized and empathetic customer service by training employees to use technology as a support tool rather than a replacement for human interaction. Additionally, businesses should regularly solicit feedback from customers to understand their preferences and adjust their technology usage accordingly to maintain a balance between efficiency and empathy.