How can companies balance the use of technology with the need for human connection and empathy in order to create a truly exceptional customer experience in a remote work environment?

Companies can balance the use of technology with the need for human connection and empathy by investing in tools that facilitate personalized interactions, such as video conferencing and chat platforms. They can also encourage regular communication and feedback between employees and customers to maintain a sense of connection. Additionally, training employees on active listening and emotional intelligence can help them better understand and empathize with customers' needs and concerns. By prioritizing both technology and human connection, companies can create a seamless and exceptional customer experience in a remote work environment.