How can companies effectively balance the integration of innovative technology in internal CX communication with maintaining a human touch and personal connection with employees?

Companies can effectively balance the integration of innovative technology in internal CX communication by ensuring that technology enhances rather than replaces human interaction. This can be achieved by using technology to streamline processes and provide employees with more efficient ways to communicate, while still prioritizing face-to-face interactions and personalized communication. Additionally, companies can maintain a human touch by encouraging open communication, actively listening to employee feedback, and fostering a culture of empathy and understanding within the organization. By combining innovative technology with a focus on human connection, companies can create a more engaging and inclusive internal communication strategy.