How can companies effectively balance the use of innovative technology in internal CX communication with the need to maintain a personal and human touch in interactions with employees?

Companies can effectively balance the use of innovative technology in internal CX communication by incorporating tools like chatbots and AI for efficiency while still prioritizing face-to-face interactions and personalized communication. It is important to provide training and support for employees to ensure they feel comfortable using new technology and to maintain a human touch in their interactions. Regular feedback and communication channels should be established to gather employee input and address any concerns about the use of technology in communication. Ultimately, a combination of technology and personal interactions can create a more efficient and engaging internal communication strategy.