In what ways can companies ensure that the implementation of technology to enhance Employee Experience and Customer Experience does not lead to a decrease in human interaction and personalized touchpoints in their interactions with employees and customers?

Companies can ensure that the implementation of technology does not lead to a decrease in human interaction by maintaining a balance between technology and human touchpoints. They can achieve this by providing training to employees on how to effectively use technology to enhance interactions rather than replace them. Companies can also personalize technology solutions to cater to individual employee and customer needs, ensuring that the human element is not lost. Additionally, regular feedback from employees and customers can help companies identify areas where human interaction is still preferred and make necessary adjustments to their technology implementation strategy.