How can companies strike a balance between utilizing emerging technologies to enhance virtual experiences and ensuring that the personal touch and human connection with customers are not lost in the process?

Companies can strike a balance by integrating emerging technologies like AI and virtual reality to enhance virtual experiences while still prioritizing human interaction. This can be achieved by using technology to streamline processes and provide personalized experiences, while also ensuring that there are opportunities for direct customer engagement through channels like live chat or video calls. Additionally, companies can invest in training their employees to effectively utilize technology while maintaining a personal touch in their interactions with customers. By combining technology with human interaction, companies can create a seamless and engaging customer experience that leverages the best of both worlds.