How can businesses ensure that empathy training not only improves customer relationships and satisfaction levels, but also fosters a more empathetic and customer-centric company culture overall?

Businesses can ensure that empathy training improves customer relationships and satisfaction levels by incorporating real-life scenarios and role-playing exercises to help employees understand customer perspectives. They can also reinforce empathy through ongoing training and coaching sessions to ensure that employees continue to prioritize empathy in their interactions. Additionally, businesses can create a culture of empathy by recognizing and rewarding employees who demonstrate empathy in their interactions with customers and colleagues, and by incorporating empathy into company values and mission statements. By consistently reinforcing the importance of empathy in customer relationships and company culture, businesses can create a more empathetic and customer-centric environment overall.