How can businesses ensure that their use of cutting-edge technology enhances the customer experience rather than detracts from it, while still maintaining a personal touch in their interactions?

Businesses can ensure that their use of cutting-edge technology enhances the customer experience by focusing on customer needs and preferences when implementing new technology. They should also provide adequate training and support to both employees and customers to ensure a seamless transition. Additionally, businesses can maintain a personal touch in their interactions by using technology to personalize customer experiences, such as through targeted marketing campaigns or personalized recommendations based on customer data. Finally, businesses should continuously gather feedback from customers to understand how technology is impacting their experience and make adjustments accordingly.