How can companies effectively balance aligning employee KPIs with ensuring positive customer interactions without sacrificing employee motivation and job satisfaction?

Companies can effectively balance aligning employee KPIs with ensuring positive customer interactions by setting clear and realistic performance goals that prioritize both customer satisfaction and employee well-being. It is important to provide regular feedback and support to employees to help them meet these goals, as well as offering training and development opportunities to enhance their skills. Additionally, recognizing and rewarding employees for their efforts in delivering exceptional customer service can help boost motivation and job satisfaction, ultimately leading to a more positive work environment and improved customer experiences.