How can companies effectively balance the use of emerging technologies with maintaining a human touch in their customer interactions to ensure a strong customer-centric culture?

Companies can effectively balance the use of emerging technologies with maintaining a human touch in their customer interactions by integrating automation and AI tools to streamline processes while still providing personalized and empathetic customer service. This can be achieved by leveraging data analytics to understand customer preferences and behaviors, allowing for targeted and relevant communication. Additionally, companies can invest in training their employees to effectively utilize technology while emphasizing the importance of building relationships and connecting with customers on a human level. Ultimately, creating a strong customer-centric culture requires a combination of technology and human touch to meet the evolving needs and expectations of customers.