In what ways can CX ambassadors ensure that the use of emerging technologies enhances rather than hinders the human touch and personal connection in customer experiences in today's digital age?

CX ambassadors can ensure that the use of emerging technologies enhances rather than hinders the human touch and personal connection by prioritizing empathy and emotional intelligence in their interactions with customers. They can also personalize the customer experience by leveraging data and analytics to understand individual preferences and needs. Additionally, they can use technology to streamline processes and provide more efficient service, freeing up time to focus on building relationships with customers. Ultimately, CX ambassadors should view technology as a tool to enhance rather than replace human interaction, finding ways to integrate it seamlessly into the customer experience.