How can companies effectively balance the integration of emerging technologies in employee training with maintaining a strong emphasis on fostering human connections and personal interactions with customers?

Companies can effectively balance the integration of emerging technologies in employee training by incorporating interactive and engaging tools that mimic real-world scenarios. They can also provide opportunities for employees to practice soft skills like communication and empathy through role-playing exercises. Additionally, companies can emphasize the importance of personal interactions with customers by encouraging employees to prioritize building relationships and providing personalized experiences. By combining technology-driven training with a focus on human connections, companies can create a well-rounded approach that enhances both employee skills and customer relationships.