How can a CX-focused organization effectively prioritize and allocate resources between ongoing innovation initiatives and the day-to-day operations, while ensuring that both aspects contribute to overall business success and customer satisfaction?

A CX-focused organization can effectively prioritize and allocate resources by establishing clear goals and metrics for both ongoing innovation initiatives and day-to-day operations. They can regularly assess the impact of each aspect on overall business success and customer satisfaction to inform resource allocation decisions. Additionally, implementing agile project management methodologies can help streamline processes and ensure flexibility in resource allocation based on changing priorities. Lastly, fostering a culture of collaboration and communication between teams working on innovation and operations can help ensure alignment and maximize the impact of resources on customer satisfaction.