How can employees effectively balance the need to provide personalized solutions for customers while also maintaining company policies and guidelines?

Employees can effectively balance the need to provide personalized solutions for customers while maintaining company policies and guidelines by understanding the company's values and mission, as well as the boundaries within which they can operate. They should strive to find creative solutions that align with both the customer's needs and the company's policies. Communication with supervisors and colleagues can also help in navigating complex situations and finding the best approach to meet both customer and company expectations. Training and ongoing support from the company can also equip employees with the tools and knowledge needed to make informed decisions in providing personalized solutions within the framework of company policies.