How can companies ensure that their initiatives to promote employee engagement in CX-related roles are sustainable and continuously improving over time, rather than just a one-time effort?

Companies can ensure the sustainability and continuous improvement of initiatives to promote employee engagement in CX-related roles by incorporating feedback mechanisms to gather insights on employee satisfaction and engagement levels. Regular training and development opportunities can also help employees stay motivated and engaged in their roles. Additionally, fostering a culture of open communication and recognition for achievements can help maintain momentum and drive towards continuous improvement in CX-related roles. Lastly, implementing performance metrics and KPIs to track progress and identify areas for improvement can help companies stay focused on sustaining and enhancing employee engagement efforts over time.